ShipBob stores our inventory and handles shipping. This has been going on all month long. Orders are sitting unshipped, and despite repeated emails, chats, and escalations, I still cannot get clear answers about my inventory’s condition or confirmed shipping dates.

ShipBob told me a warehouse fire caused the disruption. They’ve discontinued merchant phone support, and I haven’t been able to reach a warehouse manager. What I keep receiving are apologies and promises to escalate. That does not get your order shipped.

You know the standard I hold this business to. This falls far below it, and I refuse to keep accepting new orders while ShipBob leaves existing customers waiting.

If your order hasn’t shipped, email support@solraybeauty.com to cancel for a full refund. If you prefer to wait, we’ll keep your order open and ship it as soon as possible, but I cannot give you a confirmed date yet.

I’m sorry you’ve been put in this position. I value you, your trust, and the support you’ve given this business. I am pursuing every option available, including legal action, as we speak. I will not give up on you, and I will not give up on this business.

— Solomon, Founder of SolRay Beauty